If you need help, we ask that you find the specific section that best applies to your question below, and follow the instructions there. This will speed up request processing and allow us to get back to you sooner.
Please send us a detailed description of what went wrong and what you were doing when it happened to us at firstname.lastname@example.org.
It would really help if you tell us what error message was shown (if any), and your account's username or email address in case the issue is tied specifically to your account.
If a checkpoint is inaccessible during a challenge, stand as close as possible to it, then report the issue directly through the app ('Inaccessible location' in challenge options). If you have already cancelled your challenge attempt; you have extra details regarding the issue; or there is another type of issue regarding a specific checkpoint location, please email us at email@example.com.
For any press related questions or requests, including permission to use any of our logos or graphics, please send us an email at firstname.lastname@example.org.
If you are considering making a YouTube video of you attempting the Lost in the City challenge, we are happy to extend your free trial to allow for more free premium trips while recording. Please note that subscriber and view count restrictions for an extended free trial are in place on a case-by-case basis to prevent abuse.
If you're interested, please send us an email at email@example.com.
If you have a question about how we collect, store and use your data; want to request a copy of all the data we have on you; or want to delete your account, please send us an email at firstname.lastname@example.org.
If your question fits one of the above categories we ask that you please use the method of contact provided, so that we can help you quicker and easier.
Please note that any messages received on our Instagram account will not be read, and will be automatically responded to with a message that directs you to send us an email.