We collect the following data:
- Email address
- Payment method details
- Anonymous usage statistics
You directly provide us with most of the data we collect. We collect and process data when you:
- Register on our Service
- Participate in a challenge through our Service
- Purchase a premium subscription
We collect personally identifying information such as your email address to provide you access to your account in the case that you forget your login details.
We use your geolocation data during a challenge attempt to track your progress and detect when you have completed the challenge, as well as minimising cheating by tracking your average speed. We do not track your location when you are not completing a challenge.
We collect anonymous statistics on average scores, speeds, usage of hints, and other metrics in order to help us improve the Service. These details are completely anonymous and cannot be linked back to each user.
We securely stores your data on our server hosted by Hostinger International Ltd. in the United Kingdom.
Access to your personal information, such as your email address, is restricted even to the moderators of Lost in the City. Please note that if you request any changes to your account, such as requesting a file containing all your data or for your account to be deleted, our staff will request the full email address connected to your account, along with some other information, to confirm your identity.
Sensitive details such as passwords are securely hashed before being stored - we do not store them in plain text.
None of your personal information is used for marketing. There is a newsletter that you may opt into via our website, however we will never opt you in automatically without your consent. We will not send any non critical mail without your permission, and you may opt out of any marketing emails at any point by clicking the unsubscribe link at the bottom of an email.
Critical mail includes email verification, password reset confirmation, responses to support emails, and status updates about your challenge attempts (e.g. a trip being marked as invalid).
The app may occasionally use your city (that you choose when registering, and can change in the app's settings) to localise the advertising, but no personal information such as your email address or geolocation will ever be tracked or used for the purpose of personalising advertisements.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request us for copies of your personal data. We may restrict how often you are able to do this based on demand and staff availability.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: firstname.lastname@example.org.
Our Service does not use any cookies for any form tracking or for advertising purposes.
Find the last time this policy was updated at the top of this page.